Steps to Kick-Start Your Digital Transformation in On-Site Office Business Services
With the impact COVID-19, many business leaders recognize that digital transformation is essential to ensure the survival of their companies. This disruption to “business as usual” has served as a wake-up call concerning the increasing role digital transformation will play in essential On-Site Office, Mail & Parcel and Print services. As we start to look past the immediate pandemic crisis response and toward a “new normal” within offices, the need for cloud-based infrastructure, digital mail, intelligent delivery lockers are no-brainers. The pace of digital transformation has been dramatically accelerated — it’s not a conversation starter now, it’s a basic business requirement.
But digital transformation can be a massive technological and cultural undertaking, and dealing with something so expansive can leave many wondering where to even begin. Here’s a good place to start:
1. What is the outcome that you want?
Set goals for your On-site Office, Mail and Parcel and Print digital transformation, and narrow your focus when it comes to what you’re hoping to accomplish. Focus not only on the benefits but also the challenges you might encounter on the road. Connect them to your strategy. Offer a target that Leadership can easily identify with and aspire to.
2. Align transformation with business objectives
Once you craft your story, make sure that it connects to the key business goals of your organization. That alignment is critical to successful transformation as you make it work from the top down. Every leader needs to know how to communicate the fact that the move to digital is the best strategy for the organization.
3. Establish a Baseline
Before you can start making changes to your business’s digital landscape, it’s important to assess it as it currently exists. Work with department heads and team leaders to develop a map of the digital tools and processes that are already in place throughout your organization. This will help you identify specific pain points and inefficiencies that you can aim to resolve through digital transformation, and creates a grounded case for why your digital transformation is so important.
4. Start Simple
Identify a simple digital project that has the potential to drive real cost savings and also enable further digitization of other business processes in the future. Here are a few good entry points where you can kick-start an organizational digital transformation in On-Site Office, Mail & Parcel and Print services:
· Digital Mail - Our powerful solution provides clients with digital versions of their physical postal mail either directly to their email or within a secure cloud based digital mailbox. This not only supports social distancing but also a distributed workforce.
· Intelligent Delivery Lockers – A fully automated process notifies package recipients of a delivery and assigns a secure locker for one to retrieve their packages, pre-made lunch orders, IT equipment, etc.
· Receptionist Services - TMG’s Virtual Receptionists help businesses by utilizing video and audio communications, enabling Associates the opportunity to avoid unnecessary personal contact with guests.
· Digital Print Production - Our cloud technology and customized digital storefront allows staff a convenient way to find, order and track their print orders while social distancing protocols are in place.
5. Run test periods
During digital transformation, you’re likely to change or break the existing processes that have been in place for a while now, so changing them isn’t going to be easy. Such a transformation requires many internal stakeholders to start doing things in a completely different way – it might be introducing new processes, changing how you interact with clients, or even changing roles. That’s why you need to find ways to bring your team through this major disruption. The Millennium Group will be happy to run test periods before implementing these new on-site office services and moving forward with your plan.
6. Prepare for changing your company culture
Digital transformation can only happen through the careful orchestration of different organizational capabilities that serve the mission, vision, and business objectives of an organization. Can your culture allow you to adopt such changes? To embrace new technologies, your culture needs to be open to experimentation.
Digital transformation in On-Site Office, Mail and Parcel, and Print services is a holistic and comprehensive process that covers a number of processes, interactions, technological changes, as well as internal and external factors. This ongoing journey needs to be supported by the right leadership and people, not just the right technology.
That’s why teaming up with a specialized outsourcing provider is a smart move for organizations looking to launch digital transformation in on-site Office, Mail and Parcel, and Print services. Having an external company analyze the organization closely to pinpoint areas that could be improved is a great step towards such a transformation. The Millennium Group supports organizations across various industries to ensure fast, safe, and contactless delivery in On-Site Office, Mail and Parcel, and Print services. By embracing digital transformation for your on-site office services, businesses can maintain their ability to ensure essential functions during and after the pandemic.