How Digital Transformation Can Help Companies Survive COVID-19

The COVID-19 crisis provides a sudden glimpse into a future world, one in which digital has become central to every interaction, forcing organizations to further up the adoption curve almost overnight. A world in which: digital channels become the primary business and customer-engagement model, automated processes become a primary driver of productivity, and the basis of flexible, transparent, and stable supply chains. A world in which agile ways of working are a prerequisite to meeting seemingly daily changes to business and customer behavior. Businesses that once mapped digital strategy in one- to three-year phases must now scale their initiatives in a matter of days or weeks.

The benefits of having the right digital On-site Office, Mail & Parcel and Print solutions in place during a crisis such as COVID-19 are obvious and significant. As the way we do business has drastically changed in the last few months, only the companies that adapt to these changes can succeed.

The Millennium Group, a national provider of On-Site Business Services Outsourcing, offers technologies to ensure fast, safe, and contactless delivery in On-Site Office, Mail and Parcel, and Print services. By embracing digital transformation for your on-site office services, businesses can maintain their ability to ensure essential functions during and after the pandemic and here's how:

·         Digital Mail  - Our powerful solution provides clients with digital versions of their physical postal mail either directly to their email or within a secure cloud based digital mailbox.  This not only supports social distancing but also a distributed workforce. 

·         Intelligent Delivery Lockers – A fully automated process notifies package recipients of a delivery and assigns a secure locker for one to retrieve their packages, pre-made lunch orders, IT equipment, etc.

·         Receptionist Services - TMG’s Virtual Receptionists help businesses by utilizing video and audio communications, enabling Associates the opportunity to avoid unnecessary personal contact with guests.

·         Digital Print Production - Our cloud technology and customized digital storefront allows staff a convenient way to find, order and track their print orders while social distancing protocols are in place.

The ways businesses learn from and adjust to in today’s crisis will deeply influence their performance in tomorrow’s changed world, providing the opportunity to retain greater agility as well as closer ties with customers, employees, and suppliers. Those that are successfully able to make gains “stick” will likely be more successful during recovery and beyond.

Now is the time to reassess on-site office digital initiatives—those that position you for a post-crisis world. In this world, some things will snap back to previous form, while others will be forever changed. Playing it safe now, understandable as it might feel to do so, is often the worst option.

To learn more about how The Millennium Group’s digital solutions can provide a better experience for your business, check out www.tmgofficeservices.com.