How We Focus on What Matters Most to our Customers

Success today depends on how relevant you can be to your customers and employees at any given moment. The Millennium Group (TMG), delivers customer service, where service matters the most. We help organizations adapt to the ever-evolving needs of client workplace services in Mail, Print, and Back Office services. Through our transformation in client workplace services, businesses can unlock cost savings and efficiency and reinvest in what matters most to accelerate their growth.

Reimagine service with purpose

We reimagine and redesign purpose-driven customer service solutions. By focusing on a core purpose, we help meet customers’ needs, engaging them in every step of the process, and shifting the focus from cost to growth.

Unleash the power of innovation

We believe that creativity and innovation generate value and unlock infinite opportunities for our customers and Associates. We help businesses grow into the future by streamlining their Mail, Print and Back Office experience today. And we do it with a unique blend of technology, innovation, operations and service, all working in harmony.

Growth and service relevance

We help organizations find new pathways in their mailrooms, print rooms, reception areas, conference rooms, pantries, records scanning areas, by discovering customers’ needs to create customized services and experiences in a repeatable and scalable way.

We start with customer needs

The Millennium Group is more than just a Mail, Print and Back Office services business—we exist to help customers maximize their client workplace services, so they can focus on the core services of their businesses.  We help share information and maintain relationships. We help businesses expand their bottom line and allow customers to streamline their processes in Mail, Print and Back Office services. Our goal is to create engaged, loyal customers by satisfying their needs better than the alternatives. We seek new insights about emerging customer needs and design service solutions based on what customers tell us is important to them.

Provide excellent customer experiences

Customers expect timely and reliable client workplace services. However, this is just part of the total customer experience—customers also need innovative solutions to their business needs, clear information about our services, convenient access to management, and responsive customer service. Being "good enough" is not sufficient to increase customer loyalty and gain new business. We ensure that we always provide a positive experience—no matter when, where, or how customers do business with us. We are where service matters, when and where it matters the most.

Build on trusted relationships

We continue to earn our customers’ trust by our customer service and by open dialogue about what we can do together to grow the business. We will provide training, technology and support to help our Associates grow. In addition, we ensure the highest standards of ethics and accountability in all that we do.

Communicate effectively

The stakes are high, the future is uncertain, and the pace of change is unprecedented. The need for clear, unambiguous communication about the client workplace services business has never been more critical. Many stakeholders do not realize the role that our industry plays in helping businesses economize and streamline their services. We address all of our customers’ information needs and inquiries in quarterly, monthly and yearly discussions about strengthening the future of their mail, print and back-office services.