Meet Us Monday - George Mwago
George is an accomplished and dynamic professional with a rich background in operations management and client relations. He has over 15 years’ experience as a People, Operations Management and Change Management professional. As the Senior Regional Operations Manager for the West Region, he plays a pivotal role in steering the company towards success through strategic direction, client engagement, and operational excellence.
In this capacity, George orchestrates a team of dedicated associates, providing them with strategic guidance to meet and exceed client expectations. His leadership style is characterized by a focus on results, underpinned by a commitment to delivering high-level service.
A key facet of George's responsibilities is the cultivation and maintenance of relationships with our clients. Recognizing the significance of client satisfaction in today's competitive landscape, he prioritizes understanding client needs and tailoring operational strategies to ensure not only meeting but exceeding those expectations. This customer-centric approach has not only solidified existing partnerships but has also opened avenues for new business opportunities.
As an Operations Leader, George is at the forefront of driving efficiency and cost-effectiveness within the organization. Collaborating closely with clients, he proactively engages in the creation and improvement of internal business processes. This approach not only ensures the alignment of services with client objectives but also positions the company as an industry leader in operational innovation.
George's success is not solely attributed to his strategic acumen but is also grounded in his ability to inspire and motivate his team. His leadership philosophy is centered around fostering a collaborative and empowering work environment where each team member feels valued and contributes meaningfully to the company's success.
George is an alumnus of California State University, East Bay where he graduated with a Bachelor’s in Computer Science and a Master’s in Business Administration (MBA). In addition to his educational background, George maintains a commitment to continuous learning and development. He is a Certified Mail and Distribution Systems Manager (CMDSM) and stays abreast of industry trends and emerging technologies, ensuring that the company remains at the forefront of innovation.
George’s passion for operational excellence, client satisfaction, and team empowerment and commitment to pushing boundaries, driving results, and cultivating a culture of excellence, embodies TMG’s motto – Where Service Matters!