Meet Where Service Matters, Staci Gronefeld, Associate Director of Client Services

Staci Gronefeld joined The Millennium Group in 2012 and is currently the Associate Director of Client Services leading Technology and Training initiatives.  She also provides support for Operations with Compliance and Quality documentation along with support to Business Development with new engagement transitions.  Staci is a certified FMP (Facility Management Professional) and currently the interim Operations manager for the Midwest region. With close to 30 years of Operations and Client Services Management, Staci’s expertise extends to all facets of office services management, to include mail operations, shipping and receiving, reprographics, procurement, facilities, records and imaging. Staci has a Bachelor of Administration in Human Resources from Lindenwood University in Missouri, and is currently working to achieve certifications in Cloud Computing.

Staci began her operational career in the pharmaceutical return industry where she managed Field Service Operations that led to a position as the Director of Sales and Services. This position was responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. She then left the pharmaceutical return industry to pursue an opportunity as Director of Operations and Client Services for a telecommunications startup company. This position allowed Staci to expand on partnering the operational departments successfully, along with the client to produce a top performing work environment.