Virtual Reception Technology – Is it for you?

By Frank Farnacci, Executive Vice President, TMG

We are a national reseller of a leading Virtual Reception technology platform.   With many benefits Virtual Reception has a very focused market, is it for you? 

Features & benefits of a TMG solution:

·         Secure video communication

·         Receptionist Directory Software

·         Greet Visitors

·         Visitor Check In / Check Out

·         Visitor Badges

·         Capture images of visitors

·         Video communications with visitors

·         Employee notification of visitor’s arrival

·         Streaming live video

·         Remotely manage multiple buildings

·         Active visitor reports (who is currently in the building)

·         Visitor induction screens

·         Custom company logo or graphic

The primary detractor?  A lack of human interaction and ability to personally support individual service needs.  Many organizations are elevating their Front-of-House services to a “white glove” concierge-based interaction based on their industry and types of visitors frequenting their facilities.  

So, the question is, which are you?  The features and benefits of a Virtual Reception platform are certainly evident, in the right environment.